I am back froma wonderful much-needed vacation to Hawaii. We stopped in San Diego on the way out and I was able to see my dear friends/clients live and in person – Freda Salamy, Gina Gomez, Kathleen LeGrys, Kari Samuels, Keri Nola, and Priscilla Stephan. Then I...
Ah, money, money, money. As I’ve worked with clients over the years, I’ve become aware that there is a lot of confusion around when you should – or shouldn’t – give a refund to a client.Whether or not to give refunds can feel confusing and stressful. You...
episode 70: 3 big myths about giving refunds Whether or not to give refunds can feel confusing and stressful. Entrepreneurs and coaches will ask: “Shouldn’t I have a 100% money-back guarantee? If a client doesn’t get results, shouldn’t I give a refund? But if I give a...
You’ve probably experienced that emotions can run high when a client wants a refund or tries to back out of a program. If you say no, they can often upset… REALLY upset! You can feel like your hands are tied. You feel you have to give a refund to get the client to...
episode 65: why deescalating emotion is a legal strategy Emotions can run high when a client wants a refund or tries to back out of a program. What can you do if the client is upset and threatens to sue you or to make nasty comments about you on social media? How can...
Have you ever had a client suddenly stop paying you? It can be terrifying and so easy to slip into panic and worry. You e-mail them and wonder if you’ll ever hear back from them again. You leave them a voicemail and wonder if they’re dodging you. You wonder if that...
All are welcome. We value and appreciate you for who you are and for your unique gifts. Our core values are based on love, kindness, inclusion and respect. We do not discriminate on the basis of race, color, religion/faith, creed, sexual orientation, gender identity, gender expression, national origin or ancestry, citizenship, military status, age, income, background or ability/disability. We are continually improving and working towards full digital accessibility for this site. This site is currently 81-92% accessible, varying by webpage. We invite you to contact us at clientlove@lisafraley.com if you need assistance with any aspect of the site. We are happy to help and we welcome you with Legal Love™.
All are welcome. We value and appreciate you for who you are and for your unique gifts. Our core values are based on love, kindness, inclusion and respect. We do not discriminate on the basis of race, color, religion/faith, creed, sexual orientation, gender identity, gender expression, national origin or ancestry, citizenship, military status, age, income, background or ability/disability. We are continually improving and working towards full digital accessibility for this site. This site is currently 81-92% accessible, varying by webpage. We invite you to contact us at clientlove@lisafraley.com if you need assistance with any aspect of the site. We are happy to help and we welcome you with Legal Love™.
Sell anything online? Here’s how to practically refund-proof your biz:
