You probably know this, but you have some serious income to protect.No joke.Especially your biggest money-maker (like your VIP Day, Premium Package, or high-end program or service.)What’s the best way to protect yourself and practically refund-proof your business?Have...
I am back froma wonderful much-needed vacation to Hawaii. We stopped in San Diego on the way out and I was able to see my dear friends/clients live and in person – Freda Salamy, Gina Gomez, Kathleen LeGrys, Kari Samuels, Keri Nola, and Priscilla Stephan. Then I...
Ah, money, money, money. As I’ve worked with clients over the years, I’ve become aware that there is a lot of confusion around when you should – or shouldn’t – give a refund to a client.Whether or not to give refunds can feel confusing and stressful. You...
episode 70: 3 big myths about giving refunds Whether or not to give refunds can feel confusing and stressful. Entrepreneurs and coaches will ask: “Shouldn’t I have a 100% money-back guarantee? If a client doesn’t get results, shouldn’t I give a refund? But if I give a...
You’ve probably experienced that emotions can run high when a client wants a refund or tries to back out of a program. If you say no, they can often upset… REALLY upset! You can feel like your hands are tied. You feel you have to give a refund to get the client to...
episode 65: why deescalating emotion is a legal strategy Emotions can run high when a client wants a refund or tries to back out of a program. What can you do if the client is upset and threatens to sue you or to make nasty comments about you on social media? How can...
