episode 24: what to say when a client wants a refund

One of the most stressful parts of running a business where you sell products or services is when a client asks you for a refund – and you aren’t expecting it. Your business – and your livelihood – depends on getting paid, so it can be stressful and scary when you are expecting income to come in and all of a sudden someone demands their money back.

In this episode you’ll learn the 3 steps you should follow – including what you can SAY and DO – when someone asks you for a refund.

listen to the podcast here:

in this episode you’ll learn: 

  • The 3 steps you should take when people ask you for a refund
  • The exact words you can say when someone isn’t happy with your program or service
  • Why you should have a written refund policy
  • The 3 types of refund policies
  • Why I align plugging money leaks with the sacral chakra


This podcast is attorney advertising and does not establish an attorney-client relationship. It is educational and informational and not legal advice. Always work directly with an attorney about your specific situation. References to clients include truthful statements from real clients but their names have been changed to protect confidentiality. These client stories are not a guarantee, warranty, or prediction regarding the outcome of your legal situation. They are shared purely to educate and inform you about potential general legal issues that may arise in business. Guest experts have not been compensated for their interviews.