What to say when a client wants a refund

by | Jul 30, 2018 | Podcasts, Refund Policy & Collections

It’s every entrepreneur’s worst nightmare – CLIENTS ASKING FOR REFUNDS.

If it’s ever happened to you, you know how helpless and ANGRY you can feel when a client demands a refund and you don’t want to give them one.

After all, your business – and your livelihood – depends on getting paid, so it can be stressful and scary when you are expecting income to come in and all of a sudden someone asks for their money back. You may have already relied on that income to pay for a course or a new website or a new coach – or to pay your mortgage or rent or to put food on the table.

What do you DO and SAY when a client asks for a refund?

That’s exactly what I spell out for you in this week’s podcast episode.

If you’ve ever not known what to say or do – or felt really awkward when someone asked you for a refund – you’ll want to tune in.

I give you the script of what to say to your client in that awkward moment when they ask for a refund.

Listen to podcast Episode 24 on iTunes here to learn what to say when a client wants a refund.

(Don’t have iTunes? Listen through my website here.)



In less than 20 minutes, you’ll learn:

  • The 3 steps you should take when people ask you for a refund
  • The exact words you can say when someone isn’t happy with your program or service and asks for a refund
  • Why you should have a written refund policy
  • The 3 types of refund policies
  • Why I align plugging money leaks with the sacral chakra

Be sure to grab your Tip Sheet HERE – no need to take notes!

Then listen to Episode 24 – “What to Say When a Client Asks for a Refund” HERE.