by Lisa Fraley | May 13, 2019 | Client Agreement, Refund Policy & Collections, Terms of Use for Online Programs & Products
You’ve probably experienced that emotions can run high when a client wants a refund or tries to back out of a program. If you say no, they can often upset… REALLY upset! You can feel like your hands are tied. You feel you have to give a refund to get the client to...
by Lisa Fraley | May 6, 2019 | Client Agreement, Refund Policy & Collections, Terms of Use for Online Programs & Products
episode 65: why deescalating emotion is a legal strategy Emotions can run high when a client wants a refund or tries to back out of a program. What can you do if the client is upset and threatens to sue you or to make nasty comments about you on social media? How can...
by Lisa Fraley | Aug 27, 2018 | Podcasts, Refund Policy & Collections
Have you ever had a client suddenly stop paying you? It can be terrifying and so easy to slip into panic and worry. You e-mail them and wonder if you’ll ever hear back from them again. You leave them a voicemail and wonder if they’re dodging you. You wonder if that...
by Lisa Fraley | Jul 30, 2018 | Refund Policy & Collections
episode 28: Amber Lilyestrom & how she reduced missed payments from clients In this episode, guest Amber Lilyestrom shares how having her business legally protected allows her to stay in alignment with her beliefs when it comes to missed or default payments from...
by Lisa Fraley | Jul 30, 2018 | Podcasts, Refund Policy & Collections
It’s every entrepreneur’s worst nightmare – CLIENTS ASKING FOR REFUNDS. If it’s ever happened to you, you know how helpless and ANGRY you can feel when a client demands a refund and you don’t want to give them one. After all, your business – and your livelihood –...
by Lisa Fraley | Jul 24, 2018 | Refund Policy & Collections
episode 24: what to say when a client wants a refund One of the most stressful parts of running a business where you sell products or services is when a client asks you for a refund – and you aren’t expecting it. Your business – and your livelihood – depends on...
