Sometimes a client will ask, “Lisa, I’m not sure that I want to have a ‘no refund’ policy because what if I want to give someone their money back?” I tell them that you can ALWAYS waive (override) your own policy – but to do that, you have to HAVE a refund policy in...
In the past 2 weeks, two different coaches came to me for the same reason. They’re clients signed up, but halfway through the program, the clients got angry and asked for a refund. Have you had a client’s emotions run high when they want a refund or try to back out of...
If you have a downloadable information product, e-book or DIY self-paced course, listen up. Info products are a great way to reach more people, create passive income, and have affordable options in your wheelhouse. But, the biggest concerns I hear from my clients...
![[Free Legal Love Series] What to do if a client ghosts you and doesn’t pay](https://lisafraley.com/wp-content/uploads/2020/04/Featured-Images-for-blog-posts.png)
One of the biggest Legal Pickles™ that can happen to you is when a client “ghosts” you without notice and stops paying. The client flat out disappears. It can be especially concerning right now when your clients may have lost their jobs or their income is less...
![[Free Legal Love Series] What to do & say when a client asks for a refund](https://lisafraley.com/wp-content/uploads/2020/04/Featured-Images-for-blog-posts-84.png)
Now more than ever, you may have a client reach out and tell you that they want a refund.Of course, as a heart-centered entrepreneur, you can feel for your client when they say they can’t pay their rent or they've been furloughed and have little income. They may be...
I hear this question all the time…“Don’t people need to check a box or sign something if they purchase my online course? What do I need to do on the legal front?”Here’s the scoop:Yep!If you are selling an online program or e-course, use Terms of Use. What are Terms...