Debunking 3 big myths about giving refunds (and a gift for you!)

by | Jun 17, 2019 | Refund Policy & Collections

Ah, money, money, money.

As I’ve worked with clients over the years, I’ve become aware that there is a lot of confusion around when you should – or shouldn’t – give a refund to a client.

Whether or not to give refunds can feel confusing and stressful.

You might be wondering:

  • “Shouldn’t I have a 100% money-back guarantee?”
  • “If a client doesn’t get results, shouldn’t I give a refund?”
  • “But if I give a refund to one client, does that mean I always have to give refunds to EVERYONE?”

Sooooo many biz owners have asked me questions ranging from “Should I ALWAYS give a refund?” to “Should I NEVER give a refund?”

That’s why this week on the podcast I wanted to debunk 3 false beliefs about giving refunds. 

Listen to Episode 70 on iTunes here to clear the confusion about giving refunds.

(Don’t have iTunes? Listen on my website here.)

 

 

In this episode I share:

  • The difference between choosing to offer refunds vs. being required to give a refund
  • Whether you should offer a 100% money-back guarantee
  • How to learn the 4 key areas to include in your refund policy
  • Whether you need to give a refund if a client doesn’t see results
  • Why it’s okay to make exceptions to your own refund policy without having to change your refund practices
  • Why you need a written refund policy if you sell ANYTHING online
  • Why I believe a well-written refund policy supports the root chakra

But, wait…that’s not all.

(That sounds so dramatic, doesn’t it? I’ve always wanted to say that.)

I am excited to give you a few free goodies related to refunds… just because you’re part of my tribe!

Gift #1:
Click HERE to receive this free download: 

 

In this free download you’ll learn: 

  • How to PROTECT YOUR INCOME so you feel SAFE to CREATE.
  • What can happen when you DON’T have anything in place to fall back on if someone asks you for a refund.
  • Why you want to protect your income on the front end rather than leave yourself “legally naked.”
  • How to take ONE easy legal step to reduce your risk of losing money in your business.

Gift # 2: Join me at 2pm ET/11am PT tomorrow (June 18th) on my Facebook page HERE to learn how to practically refund-proof your business with one easy fix and ask any questions you have about refunds.

 

REFUND POLICY FACEBOOK LIVE.png

 

Don’t say “shoulda-woulda-coulda” when it comes to giving refunds when you don’t have to do so.

Here’s to protecting your hard-earned income – and to all of the joy that comes with receiving free gifts! (I don’t know about you, but I sure feel happy when people give me free gifts!)

Lisa Fraley, JD

Holistic Lawyer®, Legal Coach®, Speaker & Author

Lisa Fraley Legal Coach LLC

lisafraley.com

All are welcome. We value and appreciate you for who you are and for your unique gifts. Our core values are based on love, kindness, inclusion and respect. We do not discriminate on the basis of race, color, religion/faith, creed, sexual orientation, gender identity, gender expression, national origin or ancestry, citizenship, military status, age, income, background or ability/disability. We are continually improving and working towards full digital accessibility for this site. This site is currently 81-92% accessible, varying by webpage. We invite you to contact us at clientlove@lisafraley.com if you need assistance with any aspect of the site. We are happy to help and we welcome you with Legal Love™.

Lisa Fraley, JD

Holistic Lawyer®, Legal Coach®, Speaker & Author

Lisa Fraley Legal Coach LLC lisafraley.com

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All are welcome. We value and appreciate you for who you are and for your unique gifts. Our core values are based on love, kindness, inclusion and respect. We do not discriminate on the basis of race, color, religion/faith, creed, sexual orientation, gender identity, gender expression, national origin or ancestry, citizenship, military status, age, income, background or ability/disability. We are continually improving and working towards full digital accessibility for this site. This site is currently 81-92% accessible, varying by webpage. We invite you to contact us at clientlove@lisafraley.com if you need assistance with any aspect of the site. We are happy to help and we welcome you with Legal Love™.