[Free Legal Love Series] What to do if a client ghosts you and doesn’t pay

by | Apr 27, 2020 | Confidence, Refund Policy & Collections

One of the biggest Legal Pickles™ that can happen to you is when a client “ghosts” you without notice and stops paying. The client flat out disappears.

It can be especially concerning right now when your clients may have lost their jobs or their income is less certain.

“Ghosting” can leave you feeling confused, sad, and betrayed – and in a business context it can also leave you in debt or looking blankly and despondently at the client’s unpaid invoice sitting in front of you.

“Ghosting” can feel scary and frustrating when it happens.

Your feelings can take you into a downward spiral and state of panic so it’s important to breathe, meditate, pray, journal, exercise, inhale essential oils – or do whatever you need to do – to honor your feelings, but not let them take over your rational mind.

All month I’m sharing FREE LEGAL LOVE TIPS about how to protect your money and yourself in my e-newsletters, blog posts and social media – like when people tell you they can’t pay, ask for refunds, or ghost you altogether. (Follow me on social media on Facebook and on Instagram.

What should you do if your client suddenly stops paying you?

Should you send your client an e-mail?  Or call and talk to your client instead? Should you be sending a formal collections letter? If so, when? Should you get a collections agency involved?

Today’s Legal Love Tip is:

Feel confident that you can take 4 key steps to collect your money when a client “ghosts” you and doesn’t pay.



I’ve answered these questions and spelled out each step for you.

Have a listen HERE to learn the steps to take when a client “ghosts” you and doesn’t pay.  (It’s only 15 minutes. Or subscribe to the Legally Enlightened Podcast on iTunes and just listen to Episode 49.)

As you’ve heard me say over and over again, one of the BEST ways to protect your income is to use written legal documents which your clients agree to when they sign up to work with you – like a Client Agreement and Terms of Use.

On that note, pssst! Keep checking your inbox this week as I will be offering a (pop-up!) way to SAVE MONEY on all my DIY Legal Templates – but only for a few days!!

I usually only do this around Black Friday… but I wanted to help you get legally covered this SPRING so you’re ready to go as you pivot and expand your services. Watch your inbox and stay tuned! IT’S COMING VERY SOON!

P.S. More Legal Love for You!  Fullscript and The Better Nutrition Program has created a live 3-week Virtual Business School for Practitioners starting TODAY to help practitioners transition from an in-person practice to a thriving online business in these precarious times. 

If you are a current Fullscript client (or sign up for a new account), the program is FREE using the code FREEBIZ375. Get more details and sign up HERE