by Lisa Fraley | Jun 28, 2019 | Client Agreement, Refund Policy & Collections
I bet you’ll agree that one of the most stressful parts of selling products or services is when a client asks you for a refund – and you aren’t expecting it. It’s every entrepreneur’s worst nightmare… CLIENTS ASKING FOR REFUNDS.After all, your business – and your...
by Lisa Fraley | Jun 24, 2019 | Client Agreement
When you are a Photographer, it’s key to have a written Agreement with your client so you both can feel CLEAR and COMFORTABLE as to what you’re agreeing to. what is it? A Client Agreement For Photography Services lays out exactly how you and your photography client...
by Lisa Fraley | May 13, 2019 | Client Agreement, Refund Policy & Collections, Terms of Use for Online Programs & Products
You’ve probably experienced that emotions can run high when a client wants a refund or tries to back out of a program. If you say no, they can often upset… REALLY upset! You can feel like your hands are tied. You feel you have to give a refund to get the client to...
by Lisa Fraley | May 6, 2019 | Client Agreement, Refund Policy & Collections, Terms of Use for Online Programs & Products
episode 65: why deescalating emotion is a legal strategy Emotions can run high when a client wants a refund or tries to back out of a program. What can you do if the client is upset and threatens to sue you or to make nasty comments about you on social media? How can...
by Lisa Fraley | Mar 18, 2019 | Client Agreement, Leadership
Do you love to work out like I do? For the past 3 months I’ve been doing P.volve, an amazing workout created by Stephen Pasterino who takes a functional approach to exercise, much like a physical therapist does. I’ve been watching my body – and my booty! –...
by Lisa Fraley | Jan 28, 2019 | Client Agreement, Podcasts, Terms of Use for Online Programs & Products
You’re working with a client who seems happy with your services until one day, out of the blue, they issue a chargeback. A chargeback happens when a client decides they want to stop working together and they contact their credit card company or Paypal to reverse the...
