by Lisa Fraley | May 13, 2019 | Client Agreement, Refund Policy & Collections, Terms of Use for Online Programs & Products
You’ve probably experienced that emotions can run high when a client wants a refund or tries to back out of a program. If you say no, they can often upset… REALLY upset! You can feel like your hands are tied. You feel you have to give a refund to get the client to...
by Lisa Fraley | May 6, 2019 | Client Agreement, Refund Policy & Collections, Terms of Use for Online Programs & Products
episode 65: why deescalating emotion is a legal strategy Emotions can run high when a client wants a refund or tries to back out of a program. What can you do if the client is upset and threatens to sue you or to make nasty comments about you on social media? How can...
by Lisa Fraley | Mar 18, 2019 | Client Agreement, Leadership
Do you love to work out like I do? For the past 3 months I’ve been doing P.volve, an amazing workout created by Stephen Pasterino who takes a functional approach to exercise, much like a physical therapist does. I’ve been watching my body – and my booty! –...
by Lisa Fraley | Jan 28, 2019 | Client Agreement, Podcasts, Terms of Use for Online Programs & Products
You’re working with a client who seems happy with your services until one day, out of the blue, they issue a chargeback. A chargeback happens when a client decides they want to stop working together and they contact their credit card company or Paypal to reverse the...
by Lisa Fraley | Jan 21, 2019 | Boundaries, Client Agreement, Podcasts, Terms of Use for Online Programs & Products
Are you scared of “ghosts”? No? Well, you should be! One of the biggest Legal Pickles™ that can happen to you is when a client “ghosts” you without notice and stops paying. The client flat out disappears. “Ghosting” can feel scary and frustrating when it happens. What...
by Lisa Fraley | Oct 22, 2018 | Client Agreement, Podcasts
Entering into a 1-on-1 relationship with a new client can feel like a nail-biting, nerve-wracking experience if you aren’t legally protected. You may already know that if you work with 1-on-1 clients, you want to use a written Client Agreement to protect your income...
